|
Ayehu gives users a helping hand in building workflows. The firm’s strategy aligns with a trend in the automation market, in which vendors are competing over usability and...
|
|
|
ServiceNow announced a change in leadership that will happen by end-of-year 2019.
|
|
|
Spiceworks announced new developments to its suite of free IT tools, including AI-powered insights and an on-premises version of its help desk application to provide better...
|
|
|
San Francisco-based IT startup Forethought announced new product Agatha Predictions on September 5 to help categorize and organize incoming tickets.
|
|
|
Rundeck markets itself as an enabler of self-service IT operations. This marketing strategy aligns with the transition of IT operations from order-takers to engineers. But...
|
|
|
ServiceNow and Microsoft are furthering their partnership by hosting the Now platform in the Azure-trusted cloud. These features and integrations are powerful, but comes at...
|
|
|
This phase of the blueprint Build a Service Support Strategy will help you review service support trends and identify relevant organizational goals.
|
|
|
This template will help you document the service support strategy as you work through the project blueprint.
|
|
|
Cherwell is overhauling its global channel program. These changes will continue to drive stellar customer service, but don’t use it as an excuse to outsource Cherwell...
|
|
|
SolarWinds’ acquisition of Samanage presents a bright future for this product – assuming it isn’t starved of development budget.
|
|
