Service Desk
Topics
Ayehu to Expand Footprint in Application AutomationAyehu is expanding its footprint in automation in the applications space. Info-Tech expects that automation vendors will compete based on their application automation... |
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TietoEVRY and Ayehu Announce PartnershipTietoEVRY and Ayehu have announced a partnership. This partnership aligns with the strategic priorities of both companies. |
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Ivanti Update and 2020 Strategic DirectionIvanti is well positioned to build on a solid ITSM foundation and will deliver expanded capability in areas such as mobility, customer experience, enterprise service... |
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Shared Services Canada Selects BMC to Optimize IT Service ManagementIT solutions provider BMC announced that Shared Services Canada (SSC) has selected BMC Remedy to be its new ITSM platform. This adoption shows that BMC continues to be a... |
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ServiceNow Releases Free Emergency Response Apps in Response to COVID-19ServiceNow has released four free emergency response apps to help customers with crisis management in the wake of COVID-19, including emergence response operations,... |
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Offboarding Temporary Layoffs During COVID-19IT organizations across the globe are quickly refocusing themselves to better support their end-user communities and other stakeholders as the COVID-19 pandemic continues... |
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End-User Offboarding ChecklistUse this tool to help you centralize and track offboarding process by employee. Modify it with the information that is specific to your organization. |
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Running Change Management During a CrisisIT changes are inevitable, even in a crisis mode. Service Desk and IT operations will feel overburdened, but when it comes to change management, skipping steps for... |
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Crisis Management: Guidance for Handling Your Service DeskIn times of crisis such as the current COVID-19 pandemic, organizations should be committed to two key goals: Continuing to deliver high-quality services to their customers... |
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COVID-19: Connect Employees With the Answers They Need and Prevent Calls to the Service Desk With a Self-Service PortalThe rapid changes associated with a pandemic such as COVID-19 can lead to a massive increase in service desk calls. Employees need answers quickly while support staff are... |
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