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This quick guide is designed to help you build a business case to implement a change management process.
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Use this Stakeholder Engagement Workbook to create a prioritized list of people who are affected or can affect your project, and to determine how best to communicate with...
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Use this tool to establish TCO models for your organization and compare service desk consolidation scenarios.
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This tool will help you score the responses from your vendor to assist in your selection.
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Use this template to develop a concrete understanding of the end user's experience with the service desk in order to improve service quality and meet customer goals.
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The data center access policy will outline the standards for regulating access to the company data center(s).
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The server configuration policy establishes the standards, procedures, and restrictions for new servers being installed within the company.
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The business is rarely satisfied with current service levels. However this dissatisfaction is often based on perception. Without an internal SLA that effectively tracks...
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Understand business requirements, clarify current capabilities, and enable strategies to close service level gaps.
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Understand business requirements, clarify current capabilities, and enable strategies to close service level gaps.
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