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A step-by-step document that helps you improve customer service and meet SLAs by driving consistency in your support approach.
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Explore what to automate in order to improve infrastructure, service support, and customer experience.
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All users want VIP support when working with the service desk, but providing that service at scale is challenging. Explore how to create a VIP service that relies on good...
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A lightweight documentation of the service desk’s standardized processes.
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This blueprint helps you identify your most crucial ticket data and analyze the data to continually mature your daily, weekly, and monthly IT service management...
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Use this template to organize the service desk consolidation project and communicate the scope and parameters.
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Use this storyboard to understand why and how to design a strategy to consolidate multiple service desks into one.
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Use this template to develop a communications plan for your service desk consolidation project.
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Use this template to document the consolidation project’s objectives, current and target state, and transition plan.
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Supporting multiple service desks can be costly and inefficient and produce poor or inconsistent service delivery. This project will help you build a strategy to...
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