Build a Service Support Strategy – Phase 1: Design Target State

Author(s): Michel Hebert

This phase of the blueprint Build a Service Support Strategy will help you review service support trends and identify organizational goals relevant to your service support function.

This phase will take you through the following activities:

1. Review service support trends.
2. Document IT vision, mission, and principles.
3. Define scope of service support.
4. Determine service support goals and capabilities.

Use this phase as part of the full blueprint, Build a Service Support Strategy.