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Use the Systems Management Feature Evaluation Tool to generate a shortlist of solutions based on your specific needs
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Use this template to help create a request for proposal (RFP) for a systems management solution according to your enterprise requirements.
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Well-developed processes are a critical component of systems management success. This template will help organizations ensure that their processes are effectively...
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Use the Systems Management Project Scorecard to identify possible problems inhibiting success of the systems management implementation.
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Over the years, 16 groups had emerged within Olmsted Medical Center that provided IT service desk support to employees, visitors, and patients. Info-Tech Research Group...
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With a new service desk tool coming in the following week, the organization wanted to formalize their service desk processes to ensure all requirements were met, and create...
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Increasing staff and an organizational need to improve the maturity of the service desk meant IT had to rebuild its service desk to ensure all requests were handled...
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Constraints on budgets, hiring, and facilities are driving more and more businesses to consider outsourcing their Help Desks. While outsourcing is hardly a new idea, many...
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For smaller service desks, a hosted (Software-as-a-Service) help desk tool may be more cost-effective than an on-premise package. Use this Total Cost of Ownership (TCO)...
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