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This template contains examples of ticket intake workflows.
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Some upfront planning can lead to more valuable site visits and more prevented incidents.
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This phase of the blueprint, Improve Service Desk Ticket Intake, will help you streamline your ticket intake process and prioritize opportunities for improvements.
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Use the Employee Recognition Nomination Form for employees to nominate their peers to be recognized.
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Use the Internal Communications Plan tool to help you organize the steps and resources required to support your internal communications strategy.
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Use this policy template to define and support triage and support operations.
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The tool is very basic but can be easily adapted to suit each manager's needs. It uses the RACI matrix (responsible, accountable, consulted, or informed) to describe the...
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The purpose of the Service Desk Efficiency Calculator is to assess the impact of different improvements on service desk cost and productivity.
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The Level I Service Desk Technician's role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing,...
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The Level II Service Desk Technician's role is to ensure proper computer operation so that end users can accomplish business tasks. This includes actively resolving...
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