Service Desk
Topics
Dynatrace Differentiates Through Ease of DeploymentDynatrace differentiates its APM solution through ease of deployment. As IT environments continue to become more complex, leading enterprise software vendors will improve... |
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Dynatrace Offers Service to Improve SDLCAPM vendor Dynatrace is offering a service to help its customers improve their SDLC. This offering aligns with an overall shift in the IT marketplace. |
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Dynatrace Extends End-to-End Monitoring to Business ValueDynatrace offers digital business analytics in addition to full stack end-to-end monitoring. The tool’s capabilities work to bridge the gap between infrastructure &... |
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Stackify Changes Pricing Model for RetraceStackify has changed the pricing model for its APM tool, Retrace. This change in pricing is in line with usage-based shifts in technology along with changing architectures. |
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Patch Management PolicyThe patch management policy outlines standard application maintenance and patch management practices and responsibilities for identifying and mitigating any system... |
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InvGate Offers Service Desk Solution for Free to Fight Against the COVID-19 PandemicITSM vendor InvGate announced that due to COVID-19 any organization can use InvGate Service Desk free of charge. This promotion helps IT departments when they need it most... |
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ServiceNow’s Orlando Release Focuses on AI With Now IntelligenceServiceNow’s Orlando release introduced Now Intelligence, a set of features that strengthen ServiceNow’s lead in the AI-powered IT service management (ITSM) and digital... |
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TietoEVRY to Use Ayehu for SAP AutomationTietoEVRY is using Ayehu NG to automate activities in applications such as SAP. SAP automation has great potential to free up resources in applications teams. |
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TietoEVRY Touts Lack of Lock-In From Third-Party Automation ToolTietoEVRY is using Ayehu for IT automation to avoid locking in its customers. TietoEVRY is betting on its relationship building and quality of service to retain accounts. |
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Ayehu Competes Based on ServiceAyehu is leveraging quality of service as a differentiator. Info-Tech expects that service will continue to become more important among software vendors. |
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