Service Desk
Topics
Samanage Wins Big in SolarWinds AcquisitionSolarWinds’ acquisition of Samanage presents a bright future for this product – assuming it isn’t starved of development budget. |
|
Get the Most Out of Your Team Foundation Server ImplementationOrganizations with .net development practices use TFS for source code management. TFS could be the heart of your Agile and DevOps practices if you used all the features you... |
|
The XebiaLabs Application Release Automation Tool, “XL Release,” Gains ServiceNow CertificationXebiaLabs has announced that it has received certification of its new XL Release app integrating ServiceNow and the XebiaLabs DevOps Platform. The integration enables... |
|
Subscription Growth Leads ServiceNow to a Strong 2018 Year-End CloseServiceNow announced financial results for its fiscal year ending December 31, 2018. While new customers account for some of the results, subscription revenue increases are... |
|
Service Desk Continual Improvement RoadmapUse this tool to identify opportunities for improvement, both quick wins and longer-term major projects. |
|
Improve Service Desk Ticket IntakeAdopt a continual service improvement mindset and make gradual changes to ticket intake. Focusing on a small number of improvements each quarter will allow you to... |
|
Improve Service Desk Ticket Intake – Executive BriefRead this Executive Brief to understand why service desk ticket intake is crucial to end users. |
|
Improve Service Desk Ticket Intake – Phases 1-3This storyboard will help you identify opportunities to provide quality and consistent customer service. |
|
Improve Service Desk Ticket Intake – Phase 1: Define and Prioritize Ticket ChannelsThis phase of the blueprint, Improve Service Desk Ticket Intake, will help you align your improvements with business goals and the shift-left strategy. |
|
Service Desk Improvement Presentation TemplateThis template will help you communicate the results of your service desk improvement projects to your leadership team. |
|
