Information Technology Research & IT Advisory Company

GENERAL

Service Desk Analytics

Your ITSM platform tells you what happened. It does not tell you what it means.

GENERAL

AI-Assisted Advisory Services

Analyst-grade deliverables, at AI speed.

GENERAL

The IT Playbooks

The road-tested systematic improvement program to unleash IT potential and drive org...

CIO & STRATEGY

Demonstrate IT Value Through ITFM Reporting

Show IT’s return on investment through data-driven reporting.

CIO & STRATEGY

Develop Your Agentic AI Prototype

Develop agents with engineering best practices.

CIO & STRATEGY

Publish an Annual AI Performance Report

Measure your AI performance to maximize return and mitigate risks with your AI inves...

Newest Research

CIO & STRATEGY

IT Talent Trends 2026

The human edge in an AI world.

CIO & STRATEGY

Introducing the Info-Tech Speakers Bureau

Info-Tech LIVE 2026: Keynote Presentation

INF & OPS

Beyond Firefighting: Tactics to Elevate Your Role in Infrastructure & Operations

Info-Tech LIVE 2026: Keynote Presentation

Top Downloads

CIO & STRATEGY

Build a Business-Aligned IT Strategy

Success depends on IT initiatives clearly aligned to business goals, IT excellence, and driving technology innovation.

CIO & STRATEGY

Build an IT Risk Management Program

Mitigate the IT risks that could negatively impact your organization.

CIO & STRATEGY

Build an Effective IT Controls Register

Confidently counter IT risks that matter.

SECURITY

Build an Information Security Strategy

Align the information security strategy to organizational goals and risks to create value.

CIO & STRATEGY

Design a Service Catalog That Drives Insight and Innovation

Cut the complexity and transform your service catalog from a static list into a strategic hub.

CIO & STRATEGY

Design Your IT Organization for the Future

Deliver on your most critical objectives with a strategically aligned IT structure.

DATA & BI

Activate Data Governance

Create the rules of engagement for trusted data with a decision-focused framework.

CIO & STRATEGY

Optimize IT Governance for Dynamic Decision-Making

Optimize governance to align with how your organization functions.

DATA & BI

Build a Robust and Comprehensive Data Strategy

Build a data strategy that’s organization first, not technology first.

Vendor News, Reports, and Insights

Customer Relationship Management

Customer Relationship Management (CRM) consists of applications designed to automate and manage the customer life cycle. CRM

Enterprise Resource Planning

Enterprise Resource Planning (ERP) is a suite of software applications supporting process areas such as finance, operations, HR, manufacturing, distribution, logistics, and supply chain.

Human Capital Management (HCM)

Human Capital Management (HCM, and often called HRIS or HRMS) software combines a number of systems and processes to ensure the easy management of human resources, business processes and data.

Project Management

Project Management (PM) software helps project managers and teams collaborate on a project, providing tools for task distribution, time management, budget and resource tracking.

Business Intelligence & Analytics (BI)

Business Intelligence (BI) software provides the tools to transform data into actionable insights that inform an organization's strategic and tactical business decisions.

IT Service Management software supports the processes carried out by an IT department’s service desk, in the course of service delivery, incident management, problem management, and service request fulfillment.

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June 09, 2026

Cisco Makes Its Bid to Run the Agentic Enterprise at Cisco Live US 2026

Cisco Live wrapped up in Las Vegas on June 4, and the theme was pretty consistent across announcements and sessions. Cisco wants to be the layer the agentic enterprise runs on, not a vendor of boxes that carry agent traffic.

IT Infrastructure

June 09, 2026

Hootsuite Makes CEO Change Amid Multiple Controversies, Remains a Profitable Market Leader

From ICE contracts to mass layoffs, Hootsuite has faced considerable public controversy. The recent resignation of CEO Irina Novoselsky, replaced in interim by founder Ryan Holmes, indicates a strategic shift in response to challenges.

Marketing

June 08, 2026

You Are Already Paying Too Much for AI. Mimik Is Building a Way Out.

mimik’s mimOE Studio is an early but credible device-first option for enterprises that want to limit cloud token spend and keep sensitive data off third-party infrastructure by running agentic AI on their own hardware.

Data & BI

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Latest Research

Empowering Leaders. Inspiring Innovation.

We help IT leaders build successful IT departments, with our extensive research and executive coaching services.

Service Desk Analytics

AI-Assisted Advisory Services

The IT Playbooks

Demonstrate IT Value Through ITFM Reporting

Develop Your Agentic AI Prototype

Publish an Annual AI Performance Report

Newest Research

Top Downloads

Vendor News, Reports, and Insights

Customer Relationship Management

Enterprise Resource Planning

Human Capital Management (HCM)

Project Management

Business Intelligence & Analytics (BI)

IT Service Management

Cisco Makes Its Bid to Run the Agentic Enterprise at Cisco Live US 2026

Hootsuite Makes CEO Change Amid Multiple Controversies, Remains a Profitable Market Leader

You Are Already Paying Too Much for AI. Mimik Is Building a Way Out.

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Introducing the Info-Tech Speakers Bureau

Reinventing Cybersecurity in the AI Era

People Change in the Face of Disruptive Technology

Optimize Cloud & AI Spend With Agentic FinOps

​​IT Talent Trends 2026​

Developer Survival Guide in the Age of Agentification

Master High-Value Contracts: Optimize Costs and Reduce Risks Keynote

Emerging AI Trends and Predictions from our Global Technical Counselor Team

Lead IT Like a Business: Every Dollar Is a Decision

AI in Seven Charts

Turn Customer Friction Into Agentic Opportunity

Beyond Firefighting: Tactics to Elevate Your Role in Infrastructure & Operations

Schedule Your Call

Optimize Cloud & AI Spend With Agentic FinOps 

IT Talent Trends 2026

AI in Seven Charts 