Information Technology Research & IT Advisory Company

CIO & STRATEGY

Thought model representing IT Talent Trends 2026

Service Desk Analytics

Your ITSM platform tells you what happened. It does not tell you what it means.

GENERAL

AI-Assisted Advisory Services

Analyst-grade deliverables, at AI speed.

GENERAL

The IT Playbooks

The road-tested systematic improvement program to unleash IT potential and drive org...

CIO & STRATEGY

Demonstrate IT Value Through ITFM Reporting

Show IT’s return on investment through data-driven reporting.

GENERAL

Agentic IT Research Center

Build the operating discipline for turning AI demand into governed, measurable opera...

Newest Research

CIO & STRATEGY

Agentic IT: From Hype to Value

Info-Tech LIVE 2026: Keynote Presentation 

CIO & STRATEGY

Agents 2.0: From Autonomy to Architecture

Info-Tech LIVE 2026: Keynote Presentation 

CIO & STRATEGY

Inside the Agentic Enterprise

Info-Tech LIVE 2026: Keynote Presentation 

Top Downloads

CIO & STRATEGY

Build a Business-Aligned IT Strategy

Success depends on IT initiatives clearly aligned to business goals, IT excellence, and driving technology innovation.

CIO & STRATEGY

Build an IT Risk Management Program

Mitigate the IT risks that could negatively impact your organization.

CIO & STRATEGY

Build an Effective IT Controls Register

Confidently counter IT risks that matter.

SECURITY

Build an Information Security Strategy

Align the information security strategy to organizational goals and risks to create value.

CIO & STRATEGY

Design a Service Catalog That Drives Insight and Innovation

Cut the complexity and transform your service catalog from a static list into a strategic hub.

CIO & STRATEGY

Design Your IT Organization for the Future

Deliver on your most critical objectives with a strategically aligned IT structure.

DATA & BI

Activate Data Governance

Create the rules of engagement for trusted data with a decision-focused framework.

CIO & STRATEGY

Optimize IT Governance for Dynamic Decision-Making

Optimize governance to align with how your organization functions.

DATA & BI

Build a Robust and Comprehensive Data Strategy

Build a data strategy that’s organization first, not technology first.

Vendor News, Reports, and Insights

Customer Relationship Management

Customer Relationship Management (CRM) consists of applications designed to automate and manage the customer life cycle. CRM

Enterprise Resource Planning

Enterprise Resource Planning (ERP) is a suite of software applications supporting process areas such as finance, operations, HR, manufacturing, distribution, logistics, and supply chain.

Human Capital Management (HCM)

Human Capital Management (HCM, and often called HRIS or HRMS) software combines a number of systems and processes to ensure the easy management of human resources, business processes and data.

Project Management

Project Management (PM) software helps project managers and teams collaborate on a project, providing tools for task distribution, time management, budget and resource tracking.

Business Intelligence & Analytics (BI)

Business Intelligence (BI) software provides the tools to transform data into actionable insights that inform an organization's strategic and tactical business decisions.

IT Service Management software supports the processes carried out by an IT department’s service desk, in the course of service delivery, incident management, problem management, and service request fulfillment.

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June 09, 2026

Cisco Makes Its Bid to Run the Agentic Enterprise at Cisco Live US 2026

Cisco Live wrapped up in Las Vegas on June 4, and the theme was pretty consistent across announcements and sessions. Cisco wants to be the layer the agentic enterprise runs on, not a vendor of boxes that carry agent traffic.

IT Infrastructure

June 09, 2026

Hootsuite Makes CEO Change Amid Multiple Controversies, Remains a Profitable Market Leader

From ICE contracts to mass layoffs, Hootsuite has faced considerable public controversy. The recent resignation of CEO Irina Novoselsky, replaced in interim by founder Ryan Holmes, indicates a strategic shift in response to challenges.

Marketing

June 09, 2026

Zendesk Bets on AI That Solves, Not Just Deflects

At Relate 2026, Zendesk pulled its agentic AI story together under a new “autonomous service workforce” label. Outcome-based pricing isn’t actually new in this market. Pure-play agent vendors have been billing on resolutions for years, so the core distinction is the platform Zendesk has built around the pricing: QA, workflows, audit trails, and admin. The employee service push and the work to integrate six recent acquisitions are both still in progress, and buyers should test the employee service crossover and the postacquisition integration directly before assuming the whole picture is settled.

Sales & Service

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CIO

Innovation

Latest Research

Empowering Leaders. Inspiring Innovation.

We help IT leaders build successful IT departments, with our extensive research and executive coaching services.

IT Talent Trends 2026​

Service Desk Analytics

AI-Assisted Advisory Services

The IT Playbooks

Demonstrate IT Value Through ITFM Reporting

Agentic IT Research Center

Newest Research

Top Downloads

Vendor News, Reports, and Insights

Customer Relationship Management

Enterprise Resource Planning

Human Capital Management (HCM)

Project Management

Business Intelligence & Analytics (BI)

IT Service Management

Cisco Makes Its Bid to Run the Agentic Enterprise at Cisco Live US 2026

Hootsuite Makes CEO Change Amid Multiple Controversies, Remains a Profitable Market Leader

Zendesk Bets on AI That Solves, Not Just Deflects

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Introducing the Info-Tech Speakers Bureau

Inside the Agentic Enterprise

Reinventing Cybersecurity in the AI Era

People Change in the Face of Disruptive Technology

Agents 2.0: From Autonomy to Architecture

Optimize Cloud & AI Spend With Agentic FinOps

​​IT Talent Trends 2026​

Developer Survival Guide in the Age of Agentification

Master High-Value Contracts: Optimize Costs and Reduce Risks Keynote

Agentic IT: From Hype to Value

Emerging AI Trends and Predictions from our Global Technical Counselor Team

Lead IT Like a Business: Every Dollar Is a Decision

Schedule Your Call

IT Talent Trends 2026

Optimize Cloud & AI Spend With Agentic FinOps 

IT Talent Trends 2026