Service Support Strategy Worksheet

Author(s): Michel Hebert

This template will help you document the service support strategy as you work through the project blueprint, including the following sections:

  1. Strategy context
  2. Strategic goals and capabilities
  3. Critical success factors
  4. Anticipated changes
  5. Existing service support structures and processes
  6. SWOT analysis
  7. Capabilities in the current and target states
  8. Key service support initiatives

Use this tool as part of the Build a Service Support Strategy blueprint.

Tags

ITSM, service management, incident management, request fulfilment, change management, problem management, asset management, configuration management, continual service improvement, LEAN, process maturity, IT capabilities, service desk, help desk, organizational goals

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