Service Management
Topics
Types of Content
Create an IT View of the Service Catalog – Phase 3: Identify Underpinning ServicesThis phase of the blueprint will introduce a method for finding underpinning supporting technologies and documenting them appropriately for use in the catalog. |
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Create an IT View of the Service Catalog – Phase 4: Determine People & ProcessThis phase of the blueprint will introduce a method for determining roles and responsibilities required to support user-facing services. It will also help with documenting... |
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Service Definitions: Visual RepresentationsThis template will help you understand IT service definitions from a visual perspective. |
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Service Catalog Extension Training DeckThis training deck will help you during the project launch phase. It will help you train project team members on the process for adding technical components to the... |
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Design & Build a User-Facing Service Catalog – Phase 4: Complete Service DefinitionsCompleting the services definition chart will help your business pick which information you want to include in the catalog. This phase also prepares your catalog to be... |
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Design & Build a User-Facing Service Catalog – Phase 3: Identify and Define Line of Business ServicesAfter completing this phase, you should have identified all services IT offers to each LOB or functional group. Each group should receive different services and display... |
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Design & Build a User-Facing Service Catalog – Phase 2: Identify and Define Enterprise ServicesThe Identify and Define Enterprise Services phase will help you target enterprise services offered by your IT team. They are offered to everyone in the organization and... |
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Design & Build a User-Facing Service Catalog – Phase 1: Launch the ProjectThe Launch the Project phase will walk you through completing Info-Tech's project charter template. This phase will help you build a balanced project team, create a change... |
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Service Catalog Project CharterCompleting the project charter will help you get the project off the ground. |
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Desktop Move/Add/Change PolicyThe desktop move/add/change policy provides guidelines for end users to request a move, add, or change to their desktop computing environments. |
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