Create an IT View of the Service Catalog – Phase 3: Identify Underpinning Services

Author(s): Paul Brown , Valence Howden , Kimberly Jiang , Ryan McCrea

This phase of the blueprint, Create an IT View of the Service Catalog, will take you through the following activities:

  • Determining the threshold for underpinning technology.
  • Finalizing the underpinning service list using Info-Tech’s deliverable as a guide.
  • Documenting the underpinning technology for each user-facing service in the Excel spreadsheet and in the visual diagram.

Tags

service catalog, technical components, service based costing, underpinning technologies, service definitions, service orientation, user-facing service catalog, technical service catalog, service delivery, chargeback, service catalog examples

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Thought model representing Create an IT View of the Service Catalog

Create an IT View of the Service Catalog

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