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IT has a unique ability to see connections across the organization and how information flows through its systems. That makes IT ideally positioned to lead service design –...
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An Excel-based template that deftly aligns the three layers of your service: customer, business, and operational.
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A valuable PPT template to build a clear, compelling statement of your service’s purpose and value to help land approval and funding for it.
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A step-by-step approach to sustainable enterprise service design that truly works for customers, employees, and the organization.
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A step-by-step methodology to envision the future of service management and ITOps, assess the current state, and develop a roadmap to align IT initiatives to organizational...
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An easy-to-use Excel workbook allowing an extensive self-assessment of your integrated operational practices.
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An Excel-based template to document and prioritize activities.
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An Excel-based workbook to define key focus areas and leverage additional Info-Tech resources to guide you through improvements.
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Develop a holistic, integrated vision for IT operations and service management practices in alignment with your organization’s greater goals.
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A customizable PowerPoint template to document the outputs from this blueprint’s activities in a boardroom-ready presentation.
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