Service Management
Topics
Types of Content
Service Management Maturity Assessment ToolUse this tool to assess your current overall service management maturity level, as well as percentage of completeness for individual processes. |
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Ubisend Helps Ombudsman Services Triage Questions With a ChatbotBusiness Insider reported three years ago that 80% of businesses will invest in chatbots by 2020. And it was not alone in making such predictions. So, where do we stand... |
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NHS Digital and Ubisend Bring Boring Documents to Life With ChatbotsBusiness Insider reported three years ago that 80% of businesses will invest in chatbots by 2020. And it was not alone in making such predictions. So, where do we stand... |
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Serviceaide Adds AI Features to Improve Service Management EfficiencyServiceaide announced that it has added new AI features to its Intelligent Service Management (ISM) to improve incident resolution time and overall service desk efficiency. |
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Cherwell Sends Clear Message on UI and AI at Annual User ConferenceCherwell has announced it is consolidating its portfolio of modules into a single product at its Clear conference in Nashville this fall. Its promise of an elevated... |
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Atlassian Extends Jira Service Desk to Non-IT Business Units: HR, Legal, and FacilitiesAtlassian announced that its service desk software, Jira Service Desk, now includes templates and workflows to support non-IT business units including HR, Legal, and... |
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Develop a Plan to Pilot Enterprise Service ManagementWith the differentiation between products shrinking, organizations are looking towards improved customer experiences to separate themselves from their competition.... |
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Enterprise Service Management Action Plan ToolThis tool will help you combine the various activities throughout the blueprint, Develop a Plan to Pilot Enterprise Service Management, to create an action plan for... |
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Enterprise Service Management Assessment Tool Action Plan GuideThis tool will help you identify action items needed to improve your organization's culture, governance skills, and tools with respect to enterprise service management. Use... |
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Enterprise Service Management Assessment ToolThis tool helps identify the organization's strengths and weaknesses in culture, governance, skills, and tools with respect to enterprise service management. Use the... |
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