Service Management
Topics
Types of Content
Service Catalog Standard Operating ProcedureThis template is designed to guide the process of creating the service catalog as well as help to streamline future additions of services to the service catalog. It will... |
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Service Catalog Current State QuestionnaireDetermine the potential benefits of implementing a service catalog and what opportunities it would afford you. |
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Service Catalog End-User Satisfaction SurveyUnderstanding end users’ attitudes towards IT services is essential for improving the service catalog and the overall quality of IT services as a whole. This survey will... |
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Release and Deployment Management Metrics ToolThis tool should be used to monitor key performance indicators and report the success of your release and deployment management process to stakeholders. |
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Release and Deployment Management Gap Analysis ToolThis tool will generate a gap analysis, and provide recommendations to help you achieve your target state. Use these results to target your investment in release and... |
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Governing Shared ServicesOrganizations pursue shared services to reduce costs and increase quality. However, ineffective governance frequently undermines the benefits of shared services, with over... |
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Storyboard: Govern Shared ServicesOrganizations pursue shared services to reduce costs and increase quality. However, ineffective governance frequently undermines the benefits of shared services, with over... |
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Shared Services Governance Strategy Roadmap ToolUse this tool to pick the optimal governance model for your organizational scenario and follow the appropriate steps to get the implementation launched. |
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