Create an IT View of the Service Catalog – Phase 4: Determine People & Process

Author(s): Paul Brown , Valence Howden , Kimberly Jiang , Ryan McCrea

This phase of the blueprint, Create an IT View of the Service Catalog, will take you through the following activities:

  • Based on the technology, determining the people involved in supporting the service.
  • Defining the role of each supporting IT staff member.
  • Documenting the people and role in the service definition chart and in the service visual diagram.

Tags

service catalog, technical components, service based costing, underpinning technologies, service definitions, service orientation, user-facing service catalog, technical service catalog, service delivery, chargeback, service catalog examples

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Thought model representing Create an IT View of the Service Catalog

Create an IT View of the Service Catalog

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