Service Management
Topics
Types of Content
ITSM Stakeholder Register TemplateUse this tool to identify which stakeholders to engage when working on the service management integration. |
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Problem Management SOPUse this template to record the key details required for effective problem management – both proactive and reactive. Outline a problem management workflow, record the... |
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IT Service Management Business Case TemplateUse this template to create a light business case to gain buy-in and define goals, milestones, and use cases. |
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IT Service Management Selection Guide – Phases 1-2Use this blueprint to build your business case and define requirements to find an ITSM solution to meet your immediate and future needs. |
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IT Service Management Selection Guide – Executive BriefRead our Executive Brief to find out why you should build a business case to help define requirements when choosing ITSM solutions, review Info-Tech’s methodology, and... |
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IT Service Management Selection GuideRegardless of organization size, there are benefits to having an ITSM solution that allows you to mature processes and continually improve your IT Operations practice.... |
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Sample Enterprise ServicesDefine your services and their categories by using this pool of services. |
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Release Management Maturity AssessmentThis tool can be used to identify gaps in your release and deployment management process to guide improvements and measure success. |
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Release Management Standard Operating ProcedureThe release and deployment standard operating procedure (SOP) should be used to establish and document a formal release and deployment management process at your... |
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Stabilize Release and Deployment Management – Phases 1-4Organizations are struggling to keep current with the constant release of new deployments, patches, and updates. Use this blueprint to help you assess gaps in your release... |
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