Service Management
Topics
Types of Content
Service and Operations Strategy AssessmentAn easy-to-use Excel workbook allowing an extensive self-assessment of your integrated operational practices. |
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Service and Operations Task Planning and Role Assignment ToolAn Excel-based template to document and prioritize activities. |
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Create a Service Management and IT Operations Strategy – Phases 1-3A step-by-step methodology to envision the future of service management and ITOps, assess the current state, and develop a roadmap to align IT initiatives to organizational... |
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Create a Service Management and IT Operations StrategyDevelop a holistic, integrated vision for IT operations and service management practices in alignment with your organization’s greater goals. |
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Experience Matters – Using XLAs EffectivelyUnderstand the value of experience and measure it to drive success. Learn what to consider with your Experience Level Agreement (XLA) to achieve better outcomes for your... |
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Exponential IT Service Strategy WorkbookUse this Excel-based workbook as a planning tool to build your roadmap to transform your service capabilities in line with Exponential IT goals. |
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AI for ITSM Use Case Analysis WorkbookThis Excel-based workbook contains a customizable library of AI use cases and a framework for identifying and prioritizing the ones most relevant to your ITSM challenges... |
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Service Strategy Roadmap Executive Communication TemplateUse this Powerpoint template to communicate your service strategy and roadmap to key stakeholders. |
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Elevate Your Service Capabilities to Drive Enterprise Value – Phases 1-3Use this blueprint to define and plan your journey to realizing Exponential IT for service management. |
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Elevate Your Service Capabilities to Drive Enterprise ValueIT leaders need to transform the way they plan, design, and deliver services to support organizational growth and transformation. Use this blueprint to define and plan your... |
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