Service Management

Metrics Presentation Format Selection Guide

This guide contains four questions, which will help IT organizations to identify the most appropriate presentation format based on stakeholder preference and needs for...

Metrics Development Workbook

This workbook guides the development and creation of service metrics that are directly tied to business objectives.

Develop Meaningful Service Metrics – Phases 1-3

Develop the right service metrics to tie IT service performance to business value and user experience. This will enable immediate stakeholder value and reinforce alignment...

Create an IT View of the Service Catalog – Phase 2: Identify Service-Specific Technology

This phase of the blueprint will introduce a method for finding service-specific technologies and documenting them appropriately for use in the catalog.

Create an IT View of the Service Catalog

Organizations must have a clear understanding of their IT services and how IT delivers them. Use the structured guidelines within this blueprint to help you document the...

Create an IT View of the Service Catalog – Executive Brief

Read this executive brief to understand how Info-Tech's process can help you extend your user-facing service catalog.

Create an IT View of the Service Catalog – Phases 1-4

This storyboard will help you extend your service catalog to include the technical components and processes required to deliver each service.

Create an IT View of the Service Catalog – Phase 1: Launch the Project

This phase of the blueprint will help you get a solid start to the project. Get buy-in from key stakeholders, create a communication plan, and identify metrics to measure...

Service Catalog Extension Project Charter

This deliverable will help you during project launch. It will help document important information and achieve buy-in from key stakeholders.

IT Service Catalog

Use this tool to document your user-facing IT services including their technical components. The tool lists sample services as examples.

Metrics Presentation Format Selection Guide This guide contains four questions, which will help IT organizations to identify the most appropriate presentation format based on stakeholder preference and needs for...
Metrics Development Workbook This workbook guides the development and creation of service metrics that are directly tied to business objectives.
Develop Meaningful Service Metrics – Phases 1-3 Develop the right service metrics to tie IT service performance to business value and user experience. This will enable immediate stakeholder value and reinforce alignment...
Create an IT View of the Service Catalog – Phase 2: Identify Service-Specific Technology This phase of the blueprint will introduce a method for finding service-specific technologies and documenting them appropriately for use in the catalog.
Create an IT View of the Service Catalog Organizations must have a clear understanding of their IT services and how IT delivers them. Use the structured guidelines within this blueprint to help you document the...
Create an IT View of the Service Catalog – Executive Brief Read this executive brief to understand how Info-Tech's process can help you extend your user-facing service catalog.
Create an IT View of the Service Catalog – Phases 1-4 This storyboard will help you extend your service catalog to include the technical components and processes required to deliver each service.
Create an IT View of the Service Catalog – Phase 1: Launch the Project This phase of the blueprint will help you get a solid start to the project. Get buy-in from key stakeholders, create a communication plan, and identify metrics to measure...
Service Catalog Extension Project Charter This deliverable will help you during project launch. It will help document important information and achieve buy-in from key stakeholders.
IT Service Catalog Use this tool to document your user-facing IT services including their technical components. The tool lists sample services as examples.

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