Service Desk Efficiency Calculator

Author(s): Michel Hebert , Natalie Sansone , Sandi Conrad

The Service Desk Efficiency Calculator assesses the impact of different initiatives on the organization's productivity. Use the tool to assess the impact of different service desk staffing, ticket volume, mean resolution time, and ticket distribution by tier.

Tags

ITIL, help desk, service desk, Service management, ITSM, service definition, service portfolio, service level agreement, SLA, service request, incident management, IT Infrastructure Library

Related Content: Infrastructure and Operations

Thought model representing Service Definition Checklist

Service Definition Checklist
Thought model representing Change Description Form

Change Description Form
Thought model representing Stakeholder Analysis Tool

Stakeholder Analysis Tool
Thought model representing Service Support Strategy Worksheet

Service Support Strategy Worksheet
Thought model representing Build a Service Support Strategy – Phase 1: Design Target State

Build a Service Support Strategy – Phase 1: Design Target State
© Info-Tech Research Group | Terms of Use | Privacy Policy