Improve Service Desk Ticket Intake – Phase 3: Define Next Steps

Author(s): Ken Weston

Create long-term growth by taking a sustainable approach to improvements. This phase will take you through the following activities:

  • Streamline your overall ticket intake process.
  • Assign process ownership.
  • Prioritize and select improvements every quarter.

Use this phase as part of the full blueprint, Improve Service Desk Ticket Intake.


View the Complete Blueprint:

Thought model representing Improve Service Desk Ticket Intake

Improve Service Desk Ticket Intake

Stop settling for “good enough.”

Related Content: Infrastructure and Operations