Service and Operations Strategy Assessment

Author(s): Sandi Conrad, Mahmoud Ramin

Use this workbook to guide your analysis:

  • Review all operational practices through the same lens to identify areas for improvement.
  • Assess your capability in dozens of competencies over five distinct categories.
  • Rank your operational goals to identify which processes should be prioritized for improvement, according to their importance to the organization and your capability to fulfill them.

Thank you for your interest