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Use this tool to communicate and market the launch of the chatbot to your organization and stakeholders.
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Deliver a targeted customer service training program to your IT team to enhance their customer service skills when dealing with end users. Improve overall service delivery...
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This project includes advice for managers on how to successfully deliver training and how to embed the habits afterward. It also directs managers on how to use Info-Tech's...
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Use this training deck to deliver customer service training to your IT service desk team.
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Use this cheat sheet in conjunction with the Customer Service Training for the Service Desk training deck to review the key points covered in the training on listening and...
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Use this cheat sheet in conjunction with the Customer Service Training for the Service Desk training deck to review the key points covered in the training on communicating...
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Use this worksheet in conjunction with the Customer Service Training for the Service Desk training deck. Review the definition and proficiency levels of the customer focus...
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Read this executive brief to find out why you should deliver customer service training to your team, review Info-Tech’s methodology, and understand the four ways we can...
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The Knowledge Manager's role is to collect, synthesize, organize, and manage corporate information and in support of business units across the enterprise.
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This template is designed to help service managers kick-start the standardization of service desk processes.
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