This note is a collection of services typically available to most employees in many organizations.
It helps you:
Design and Build a User-Facing Service Catalog
Improve user satisfaction with IT with a convenient menu-like catalog.
Implement Infrastructure Shared Services
Look before you leap; assess your internal capabilities and develop a careful plan before adopting a shared services model.
Design & Build a User-Facing Service Catalog – Phase 2: Identify and Define Enterprise Services
Service Definition Checklist
Design & Build a User-Facing Service Catalog – Phase 3: Identify and Define Line of Business Services
Service Acquisition Planning and Tracking Tool
Maximize the Benefits from Enterprise Applications with a Center of Excellence – Executive Brief