Service Desk
Topics
Change Management Process LibraryThis template is designed to provide an example of pre-approved, normal, expedited, and emergency change workflows that make up the change management process. |
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Change Management Pre-Implementation ChecklistThis checklist is designed to help you make quick progress on building a pre-implementation checklist for your own change management practice. |
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Webinar: Staff the Service Desk to Meet DemandIT needs to implement proactive measures to reduce costs with immediate results. During this session, we will go through a tactical and strategic approach to IT expense... |
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Webinar: IT Service Management Selection GuideThere are many ITSM solutions on the market today, but narrowing down the list to the most appropriate for your needs is tough. The "best solution on the market" may not be... |
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Service Desk Staffing CalculatorUse this tool to help you estimate the number of resources required to support your demand over time. |
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Service Desk Staffing Stakeholder PresentationUse this template to document the justification for addressing service desk staffing, the results of your analysis, and your next steps. |
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Staff the Service Desk to Meet DemandThere’s no one magic ratio of service desk analysts to users. Determine your optimal service desk structure and staffing levels based on your unique environment, workload,... |
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Staff the Service Desk to Meet Demand – Executive BriefRead our concise Executive Brief to find out why you should optimize service desk staffing, review Info-Tech’s methodology, and understand the ways we can support you in... |
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Staff the Service Desk to Meet Demand – Phases 1-3This storyboard will help you measure and track your workload and ticket trends over time to determine the best approach to optimize your service desk staffing to meet demand. |
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Webinar: Improve IT Satisfaction by Standardizing the Service DeskThe service desk is the foundation of all other IT service management processes. For IT to become a strategic and trusted partner to the business, they must stabilize... |
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