Operations
Topics
IT Startup Forethought Adds AI Tool to Automate Ticket RoutingSan Francisco-based IT startup Forethought announced new product Agatha Predictions on September 5 to help categorize and organize incoming tickets. |
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Rundeck Embraces Self-Service as the Future of IT OperationsRundeck markets itself as an enabler of self-service IT operations. This marketing strategy aligns with the transition of IT operations from order-takers to engineers. But... |
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ServiceNow and Microsoft Partnership: Great for ServiceNow and Microsoft Customers, Great for Vendor Lock-InServiceNow and Microsoft are furthering their partnership by hosting the Now platform in the Azure-trusted cloud. These features and integrations are powerful, but comes at... |
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Zerto Enhanced Azure Integration to Achieve Lower RTOs and Less OverheadZerto has enhanced its Azure integration to reduce achievable RTOs and recovery cost. Specifically, Zerto’s latest release leverages Azure’s native Virtual Machine... |
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Quantivate Adds Help Text and Quick Links to Improve UsabilityQuantivate’s new GUI modernizes the interface, but more importantly adds features that improve consistency and usability. |
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Build a Service Support Strategy – Phase 1: Design Target StateThis phase of the blueprint Build a Service Support Strategy will help you review service support trends and identify relevant organizational goals. |
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Service Support Strategy WorksheetThis template will help you document the service support strategy as you work through the project blueprint. |
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Zerto Expands Its DR Capabilities to Include Long-Term BackupsZerto now provides a DR and backup solution with the addition of long-term retention (LTR). This puts data protection on a continuum from short-term retention (to enable... |
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Cherwell’s New Partner Program Will Improve Trust Between Customers and Cherwell PartnersCherwell is overhauling its global channel program. These changes will continue to drive stellar customer service, but don’t use it as an excuse to outsource Cherwell... |
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Samanage Wins Big in SolarWinds AcquisitionSolarWinds’ acquisition of Samanage presents a bright future for this product – assuming it isn’t starved of development budget. |
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