Operations
Topics
Systems Management SOP TemplateWell-developed processes are a critical component of systems management success. This template will help organizations ensure that their processes are effectively... |
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Systems Management Project ScorecardUse the Systems Management Project Scorecard to identify possible problems inhibiting success of the systems management implementation. |
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Service Desk Case Study of Olmsted Medical CenterOver the years, 16 groups had emerged within Olmsted Medical Center that provided IT service desk support to employees, visitors, and patients. Info-Tech Research Group... |
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Service Desk SOP for an Energy CompanyWith a new service desk tool coming in the following week, the organization wanted to formalize their service desk processes to ensure all requirements were met, and create... |
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Service Desk SOP for a Public Sector OrganizationIncreasing staff and an organizational need to improve the maturity of the service desk meant IT had to rebuild its service desk to ensure all requests were handled... |
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DRP Workshop Summary for a Mid-Sized Insurance CompanyThe existing Business Continuity Plan lacked the specific details of a step-by-step incident response plan, and failed to account for all potential disaster scenarios. IT... |
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Right-Sizing DRP Case Study of a State Government AgencyIncreasing complexity within the environment, with competing priorities within the organization, made it challenging to create an actionable DRP or even to know where to... |
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Network Backup for Atlanta Data Center – Backups ExampleUse flowcharts and checklists to create effective SOP documents. |
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Document Management ChecklistUse flowcharts and checklists to create effective SOP documents. |
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Application Development Process – AppDev ExampleUse flowcharts and checklists to create effective SOP documents. |
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