Operations
Topics
Subscription Growth Leads ServiceNow to a Strong 2018 Year-End CloseServiceNow announced financial results for its fiscal year ending December 31, 2018. While new customers account for some of the results, subscription revenue increases are... |
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Service Desk Continual Improvement RoadmapUse this tool to identify opportunities for improvement, both quick wins and longer-term major projects. |
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Improve Service Desk Ticket IntakeAdopt a continual service improvement mindset and make gradual changes to ticket intake. Focusing on a small number of improvements each quarter will allow you to... |
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Improve Service Desk Ticket Intake – Executive BriefRead this Executive Brief to understand why service desk ticket intake is crucial to end users. |
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Improve Service Desk Ticket Intake – Phases 1-3This storyboard will help you identify opportunities to provide quality and consistent customer service. |
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Improve Service Desk Ticket Intake – Phase 1: Define and Prioritize Ticket ChannelsThis phase of the blueprint, Improve Service Desk Ticket Intake, will help you align your improvements with business goals and the shift-left strategy. |
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Service Desk Improvement Presentation TemplateThis template will help you communicate the results of your service desk improvement projects to your leadership team. |
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Improve Service Desk Ticket Intake – Phase 2: Improve Ticket ChannelsThis phase of the blueprint, Improve Service Desk Ticket Intake, will help you identify improvements for each ticket channel. |
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Service Desk Ticket Intake Workflow SamplesThis template contains examples of ticket intake workflows. |
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Service Desk Site Visit Checklist TemplateSome upfront planning can lead to more valuable site visits and more prevented incidents. |
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