Operations
Topics
Adoption of Micro Focus’ Service Management Automation X Product Increasing Along With Deployment OptionsMicro Focus announced that its Service Management Automation X (SMAX) product has grown its customer count by 133% over the past year and can now be deployed as SaaS in... |
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Krow Adds New Features to Improve Its Performance and Augment User ExperienceKrow, a customer-centric professional services automation (PSA) solution, announced new features in its fall 2019 release, improving its customer experience and extending... |
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BMC Converges ITSM and ITOM Into a Unified Platform, Incorporating Artificial Intelligence and Machine LearningIT solutions provider BMC announced its intelligence-enriched ITSM and ITOM platform with BMC Helix, which supports efficient and proactive IT service discovery,... |
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Atlassian Extends Jira Service Desk to Non-IT Business Units: HR, Legal, and FacilitiesAtlassian announced that its service desk software, Jira Service Desk, now includes templates and workflows to support non-IT business units including HR, Legal, and... |
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Freshworks Acquires Its 18th Start-Up, Enhancing Its Product Manager Collaboration ToolCustomer engagement software company FreshWorks announced that it has acquired a cloud-based prototyping and usability testing platform, Bangalore-based CanvasFlip. |
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Emergency Response Plan Checklist, Summary, and Staff InstructionsUse this document as a guideline to develop or review your emergency response plans. |
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Ayehu Gives Helping Hand in Building Automation WorkflowsAyehu gives users a helping hand in building workflows. The firm’s strategy aligns with a trend in the automation market, in which vendors are competing over usability and... |
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Engineered Chaos Will Help You Test Your Mature BCPModern business continuity planning is complicated. Ideas from chaos engineering can help test resiliency, but only if you have a mature BCP. |
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ServiceNow Gets New Leadership as of End-of-Year 2019ServiceNow announced a change in leadership that will happen by end-of-year 2019. |
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Spiceworks Is Adding AI and an On-Premises Version to Its Online Help Desk ToolSpiceworks announced new developments to its suite of free IT tools, including AI-powered insights and an on-premises version of its help desk application to provide better... |
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