|
Stakeholder support can make or break a service desk initiative. The Executive Presentation template provides an example of how to organize the process improvements...
|
|
|
A step-by-step document that helps you improve customer service and meet SLAs by driving consistency in your support approach.
|
|
|
The tool is designed to identify the gaps in your organization’s service desk operation. The assessment includes metrics, processes, and technology.
|
|
|
Simplify your service desk metric analysis. Use this tool to define goal and action-oriented metrics and dashboards for your service desk.
|
|
|
A lightweight documentation of the service desk’s standardized processes.
|
|
|
Use this example to understand the governance and incident response components of a DRP and to show that your DRP project does not need to be as onerous as imagined.
|
|
|
Discover key findings from our Service Desk Satisfaction Survey pilot, highlighting what users love, what frustrates them, and where we've seen the biggest opportunities to...
|
|
|
A Configuration Management Database (CMDB) provides a unique perspective on all your different IT practices and helps alleviate the organizational risk of knowledge loss....
|
|
|
As organizations increasingly adopt AI, CIOs now have increased expectations placed upon them, including digital transformation and AI innovation.
|
|
|
As organizations increasingly adopt AI, CIOs now have increased expectations placed upon them, including digital transformation and AI innovation. As such, many...
|
|
