Strategy
Topics
SLO Tracker & Trending ToolUse this tool to track a service provider's SLO attainments and credits. |
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SLA ChecklistUse this tool to validate that required elements are contained within an SLA. |
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SLA Evaluation ToolThis tool will allow you to record providers' SLOs and other SLA elements. From there you can rate the SLOs. The tool will provide an overall rating of the SLA. |
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SLA Template & Metrics Reference GuideUse this tool to create basic SLA templates. It contains referenceable SLO metrics for various service types. |
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Reduce Risk With Rock-Solid Service-Level Agreements – Executive BriefRead this Executive Brief to understand the challenges that IT leaders and contract administrators face when trying to understand the complex elements and components of... |
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Reduce Risk With Rock-Solid Service-Level Agreements – Phases 1-3This project will provide an understanding of different types of SLAs, the required elements, and what they mean to your organization; how to identify meaningful service... |
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What Is RISE With SAP … and Why Should You Care?Discover the core components of SAP’s newest commercial offering, RISE with SAP. Build a firm grasp on the program details, pros/cons of the program, and key decision... |
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Reduce Risk With Rock-Solid Service-Level AgreementsCustomers struggle to understand and evaluate what’s in the SLA and if they are meaningful and to protect their investment. Not understanding the details of SLAs applicable... |
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Price Benchmarking & NegotiationMany organizations are ill equipped with tools, processes, and price negotiation tactics to optimize their agreements, resulting in increased fees. Turn your next vendor... |
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Price Benchmarking & Negotiation DeckTurn your next negotiation into an opportunity to optimize costs and reduce risks with Info-Tech’s Price Benchmarking & Negotiation service. |
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