Reduce Risk With Rock-Solid Service-Level Agreements – Executive Brief

Author(s): Ted Walker

Use this Executive Brief to gain insight into the requirements and risks of SLAs. Learn the required elements of an SLA and what they mean. Follow this knowledge with SLA templates and the SLA Management Framework to hold service providers accountable.

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Thought model representing Reduce Risk With Rock-Solid Service-Level Agreements

Reduce Risk With Rock-Solid Service-Level Agreements

Hold service providers more accountable to their contractual obligations with meaningful SLA components and remedies.
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