Vendor Management
Topics
Key Changes That Will Impact Your Next Microsoft Licensing RenewalRecent changes to Microsoft pricing and Unified Support may have a costly impact on your next renewal. The changes impact customers currently on a CSP agreement or those... |
|
Oracle Dives Deep Into Healthcare With Cerner AcquisitionMultifaceted analysis of Oracle’s pending acquisition of Cerner to include business impact analysis, potential synergies and product roadmaps, and customer and contract... |
|
Reduce Risk With Rock-Solid Service-Level Agreements – Executive BriefRead this Executive Brief to understand the challenges that IT leaders and contract administrators face when trying to understand the complex elements and components of... |
|
SLA Template & Metrics Reference GuideUse this tool to create basic SLA templates. It contains referenceable SLO metrics for various service types. |
|
Reduce Risk With Rock-Solid Service-Level Agreements – Phases 1-3This project will provide an understanding of different types of SLAs, the required elements, and what they mean to your organization; how to identify meaningful service... |
|
SLA Evaluation ToolThis tool will allow you to record providers' SLOs and other SLA elements. From there you can rate the SLOs. The tool will provide an overall rating of the SLA. |
|
SLO Tracker & Trending ToolUse this tool to track a service provider's SLO attainments and credits. |
|
SLA ChecklistUse this tool to validate that required elements are contained within an SLA. |
|
What Is RISE With SAP … and Why Should You Care?Discover the core components of SAP’s newest commercial offering, RISE with SAP. Build a firm grasp on the program details, pros/cons of the program, and key decision... |
|
Reduce Risk With Rock-Solid Service-Level AgreementsCustomers struggle to understand and evaluate what’s in the SLA and if they are meaningful and to protect their investment. Not understanding the details of SLAs applicable... |
|
