Infrastructure & Operations
Topics
BCP Project Roadmap ToolBuilding up business continuity capabilities is a marathon; most organizations don't have the resources to mitigate all risks immediately. |
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Webinar: Develop a Technical Skills Sourcing PlanAt the same time as new IT infrastructure technologies are generating demand for new skills, old systems require care and support. |
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Recon Research Highlights Web Conferencing as the Future of the WorkplaceEnterprise Connect’s virtual conference and expo for 2020 featured a wide variety of sessions on communications and collaboration for the enterprise. In this fourteenth... |
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Vendor Briefing: Zoho WorkplaceOn September 4, 2020, Info-Tech briefed with Zoho about current and upcoming features of Zoho Workplace, a global enterprise collaboration platform. Organizations,... |
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Cisco Introduces Webex Classrooms and the Webex Control HubOn September 1, 2020, Info-Tech briefed with Cisco about current and upcoming features of its Unified Webex app for September. Significant changes include the introduction... |
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Incident Management WorkflowUse this template to document the incident management process workflow and identify where opportunities for shift left exist in the process. |
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Optimize the Service Desk With a Shift-Left Strategy – Phase 3: Implement & CommunicateThis is phase 3 of the Optimize the Service Desk With a Shift-Left Strategy blueprint. |
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Self-Service Resolution WorkflowUse this template to document the process through which users will interact with the self-service portal to resolve their issue. |
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Self-Service Portal ChecklistUse this checklist as a self-evaluation of features and criteria to optimize the self-service portal to enable a shift left strategy. |
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Knowledge Management WorkflowsUse this template to document service desk process workflows for knowledge creation, usage, and review. |
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