Use this template to document the process workflow for how users will interact with the self-service portal to resolve their issue.
Self-Service Resolution Workflow
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Optimize the Service Desk With a Shift-Left Strategy
The best type of service desk ticket is the one that doesn’t exist.Related Content: Infrastructure and Operations
Optimize the Service Desk With a Shift-Left Strategy – Phases 1-3
Shift-Left Prerequisites Assessment
Optimize the Service Desk With a Shift-Left Strategy – Phase 1: Prepare to Shift Left
Optimize the Service Desk With a Shift-Left Strategy
Optimize the Service Desk With a Shift-Left Strategy – Executive Brief