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A practical, structured, Excel-based assessment tool to evaluate readiness, prioritize workload decisions, and track execution metrics.
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A strategic roadmap to help organizations evaluate current infrastructure, assess modernization options, and execute effectively.
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When it comes to data centers, the competitive edge is no longer in owning infrastructure but in strategically placing workloads. Each workload has unique requirements for...
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As organizations look to expand their AI capabilities, platform providers will likely present options as more companies like AMD and Broadcom develop competitive chips.
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When vendors address investors through securities analyst meetings, they generally provide market insights and pragmatic guidance on their place in the market. HPE’s annual...
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A lightweight documentation of the service desk’s standardized processes.
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Simplify your service desk metric analysis. Use this tool to define goal and action-oriented metrics and dashboards for your service desk.
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Stakeholder support can make or break a service desk initiative. The Executive Presentation template provides an example of how to organize the process improvements...
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A step-by-step document that helps you improve customer service and meet SLAs by driving consistency in your support approach.
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Use this template to record the key details required for effective critical incident management, including a list of critical IT services, a list of key upper tier...
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