Use this phase to:
- Implement changes
- Communicate to increase adoption
Use this phase to:
Optimize the Service Desk With a Shift-Left Strategy
The best type of service desk ticket is the one that doesn’t exist.Optimize the Service Desk With a Shift-Left Strategy – Phases 1-3
Shift-Left Prerequisites Assessment
Optimize the Service Desk With a Shift-Left Strategy – Phase 1: Prepare to Shift Left
Optimize the Service Desk With a Shift-Left Strategy
Optimize the Service Desk With a Shift-Left Strategy – Executive Brief