Use this template to document the incident management process workflow and identify where opportunities for shift left exist in the process.
Incident Management Workflow
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Optimize the Service Desk With a Shift-Left Strategy
The best type of service desk ticket is the one that doesn’t exist.Related Content: Infrastructure and Operations
Optimize the Service Desk With a Shift-Left Strategy – Executive Brief
Optimize the Service Desk With a Shift-Left Strategy – Phases 1-3
Optimize the Service Desk With a Shift-Left Strategy
Shift-Left Prerequisites Assessment
Optimize the Service Desk With a Shift-Left Strategy – Phase 1: Prepare to Shift Left