Use this checklist as a self-evaluation of features and critiera to optimize the self-service portal to enable a shift left strategy. It includes optimization criteria for portal strategy, accessibility, design, features, knowledgebase, ticket submission, and continual improvement.
Self-Service Portal Checklist
View the Complete Blueprint:
Optimize the Service Desk With a Shift-Left Strategy
The best type of service desk ticket is the one that doesn’t exist.Related Content: Infrastructure and Operations
Optimize the Service Desk With a Shift-Left Strategy – Phases 1-3
Shift-Left Prerequisites Assessment
Optimize the Service Desk With a Shift-Left Strategy – Phase 1: Prepare to Shift Left
Optimize the Service Desk With a Shift-Left Strategy
Optimize the Service Desk With a Shift-Left Strategy – Executive Brief