Operations
Topics
Right-Size the Service Desk for Small EnterpriseSmall enterprises have many of the same issues as large ones, but with far fewer resources. Focus on the most important aspects to improve customer service. |
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Termination Logistics ToolUse this tool to carry out and communicate terminations smoothly through thoughtful planning and consideration of the termination's impact. |
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Define Requirements for Outsourcing the Service DeskCost reduction has traditionally been an incentive for outsourcing the service desk. This is especially the case for those organizations that don’t have minimal processes... |
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Define Requirements for Outsourcing the Service Desk – StoryboardThis blueprint will help you: - Craft a project charter for service desk outsourcing. - Create an outsourcing RFP - Outline strategies to build a long-term relationship... |
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Service Desk Outsourcing RFP TemplateThis template will allow you to create a detailed RFP for your outsourcing agreement. |
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Service Desk Outsourcing Reference Interview TemplateThis template provides a sample list of interview questions to guide you through process of interviewing current and previous customers of outsource vendors to help select... |
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Service Desk Outsourcing Project Charter TemplateThis template will help you document your proposed service desk outsourcing strategy. Follow insights in the blueprint to record your results in this template and... |
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Service Desk Outsourcing Requirements Database LibraryThis template will help you select the processes that you would like to outsource. |
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Design Your Cloud Operations – StoryboardThis storyboard will help you assess your cloud maturity, understand relevant ways of working, and create a meaningful design of your cloud operations that will help align... |
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Build an ITSM Tool Implementation PlanAn ITSM tool implementation project can be complicated with vendors relying on project managers to define the implementation parameters. Project managers often must make... |
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