Operations

Meeting Type Decision Flowchart

Use this decision tool to determine whether to schedule an onsite, virtual, or hybrid meeting.

Checklist: Return to the Workplace

Use the template checklists in this tool to identify and assign your own tasks to support your organization's return to the workplace post-COVID-19.

Change Management Post-Implementation Checklist

This checklist is designed to help you make quick progress on building a post-implementation checklist for your own change management practice.

Webinar: Staff the Service Desk to Meet Demand

IT needs to implement proactive measures to reduce costs with immediate results. During this session, we will go through a tactical and strategic approach to IT expense...

Change Management Process Library

This template is designed to provide an example of pre-approved, normal, expedited, and emergency change workflows that make up the change management process.

Change Management Pre-Implementation Checklist

This checklist is designed to help you make quick progress on building a pre-implementation checklist for your own change management practice.

Webinar: IT Service Management Selection Guide

There are many ITSM solutions on the market today, but narrowing down the list to the most appropriate for your needs is tough. The "best solution on the market" may not be...

Service Desk Staffing Stakeholder Presentation

Use this template to document the justification for addressing service desk staffing, the results of your analysis, and your next steps.

Service Desk Staffing Calculator

Use this tool to help you estimate the number of resources required to support your demand over time.

Staff the Service Desk to Meet Demand – Phases 1-3

This storyboard will help you measure and track your workload and ticket trends over time to determine the best approach to optimize your service desk staffing to meet demand.

Meeting Type Decision Flowchart Use this decision tool to determine whether to schedule an onsite, virtual, or hybrid meeting.
Checklist: Return to the Workplace Use the template checklists in this tool to identify and assign your own tasks to support your organization's return to the workplace post-COVID-19.
Change Management Post-Implementation Checklist This checklist is designed to help you make quick progress on building a post-implementation checklist for your own change management practice.
Webinar: Staff the Service Desk to Meet Demand IT needs to implement proactive measures to reduce costs with immediate results. During this session, we will go through a tactical and strategic approach to IT expense...
Change Management Process Library This template is designed to provide an example of pre-approved, normal, expedited, and emergency change workflows that make up the change management process.
Change Management Pre-Implementation Checklist This checklist is designed to help you make quick progress on building a pre-implementation checklist for your own change management practice.
Webinar: IT Service Management Selection Guide There are many ITSM solutions on the market today, but narrowing down the list to the most appropriate for your needs is tough. The "best solution on the market" may not be...
Service Desk Staffing Stakeholder Presentation Use this template to document the justification for addressing service desk staffing, the results of your analysis, and your next steps.
Service Desk Staffing Calculator Use this tool to help you estimate the number of resources required to support your demand over time.
Staff the Service Desk to Meet Demand – Phases 1-3 This storyboard will help you measure and track your workload and ticket trends over time to determine the best approach to optimize your service desk staffing to meet demand.

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