Operations
Topics
Staff the Service Desk to Meet Demand – Executive BriefRead our concise Executive Brief to find out why you should optimize service desk staffing, review Info-Tech’s methodology, and understand the ways we can support you in... |
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Staff the Service Desk to Meet DemandThere’s no one magic ratio of service desk analysts to users. Determine your optimal service desk structure and staffing levels based on your unique environment, workload,... |
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Webinar: Improve IT Satisfaction by Standardizing the Service DeskThe service desk is the foundation of all other IT service management processes. For IT to become a strategic and trusted partner to the business, they must stabilize... |
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Accelerate Your Automation ProcessesDefining an automation suite for your organization can be daunting, since trends and product offerings are constantly shifting. Ensure you have the proper data governance... |
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Accelerate Your Automation Processes – Executive BriefRead this Executive Brief to find out why your organization should accelerate your automation processes, review Info-Tech’s methodology, and understand the ways Info-Tech... |
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Automation Suite Roadmap ToolUse this tool to gauge your organization's maturity in current automation modules and offerings, as well as pre-requisites to automation such as data and knowledgebase... |
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Automation Suite Maturity Assessment ToolUse this tool to roadmap your automation path and lay out your action items to stay on track for the implementation of automation projects. |
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Accelerate your Automation Processes – Phases 1-2Navigating your way through various automation tools can be a difficult challenge. Choosing the right project according to business needs is essential for IT to provide the... |
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Active Directory Process WorkflowsUse this template to structure your own Active Directory processes in the service desk for onboarding, offboarding, permission changes, and lateral transfers. |
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Active Directory Metrics ToolRecording and tracking metrics is crucial to the success of the Active Directory. Use this tool to record and track key metrics to analyze the status of your Active Directory. |
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