Service Desk Outsourcing Project Charter Template

Author(s): Mahmoud Ramin

Use this template to:

  • Outline your goals and benefits.
  • Document your functional requirements and processes to outsource.
  • Record project stakeholder to ensure roles and responsibilities for the outsourcing procedure.
  • File outsourcing risks and constraints.
  • Document metrics to track vendor's commitment on efficient service delivery.

Tags

Outsource the Service Desk, Project Charter, Goals, Key Performance Indicator, KPI, Metrics, Benefits, Use Case, Service Desk, Incident Management, Problem Management, Change Management, Asset Management, Cofiguration Management, Service Catalog, Service Level Agreement, SLA, Stakeholders, Roles and Responsibilities, Risk Assessment, Constraints, Outsource, In-House

View the Complete Blueprint:

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Define Requirements for Outsourcing the Service Desk

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