Operations
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Global CrowdStrike Outage: Key Response StepsOn July 19, 2024, a defective update to CrowdStrike’s Falcon software began causing Windows hosts to crash, with symptoms including bug check and blue screen errors that... |
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Custom Vendor Landscape: Telecom Expense Management SoftwareTelecom expense management (TEM) software allows organizations to ingest, aggregate, analyze, and optimize all aspects of telecom expenses and billing. |
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Custom Vendor Landscape: Wholesale Water Utility Billing SolutionsUtility billing systems refers to the software utilities that organizations use to process daily meter-to-cash operations, record all customer data, and conduct periodic... |
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Analyze Your ITSM Ticket DataThis blueprint helps you identify your most crucial ticket data and analyze the data to continually mature your daily, weekly, and monthly IT service management... |
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Maintain Continuity in a Power OutageYou have critical infrastructure and systems in a location that is prone to power outages. You must maintain service continuity and critical systems, whether it is an... |
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Maintain Continuity in a Power Outage StoryboardA guide to help you focus on honing the organization’s ability to respond to, and maintain continuity during, a power outage. |
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BCM Vendor Evaluation WorkbookUse this workbook to define use cases and requirements to guide your selection. |
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Business Continuity Management Software Selection GuideUnderstand key trends and differentiating features in the business continuity management (BCM) software marketspace to help you find the right fit. |
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Build a Service Desk Consolidation StrategySupporting multiple service desks can be costly and inefficient and produce poor or inconsistent service delivery. This project will help you build a strategy to... |
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Service Desk Consolidation Communications and Training Plan TemplateUse this template to develop a communications plan for your service desk consolidation project. |
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