Operations - Templates & Policies | Info-Tech Research Group

Self-Service Resolution Workflow

Use this template to document the process through which users will interact with the self-service portal to resolve their issue.

Incident Management Workflow

Use this template to document the incident management process workflow and identify where opportunities for shift left exist in the process.

Patch Management Policy

The patch management policy outlines standard application maintenance and patch management practices and responsibilities for identifying and mitigating any system...

Checklist for Securing Remote Workers

Use this checklist to ensure that you are implementing all of the IT security best practices when you are working from home or away from the office.

End-User Offboarding Checklist

Use this tool to help you centralize and track offboarding process by employee. Modify it with the information that is specific to your organization.

3i's of Engaging Management – Manager Guide

Train managers on the 3i's of employee engagement - inform, interact, and involve - to reinforce engaging leadership behaviors.

COVID-19: Employee-Facing Frequently Asked Questions Template

Use this template to address frequently asked questions employees may have during the COVID-19 pandemic.

Standard Internal Communications Plan

Use this template to document the plan for communicating anything internally to target audiences.

IT Social Distancing Checklist

Distribute this checklist to all staff members and have them self-evaluate on the COVID-19 considerations.

Pandemic Response Plan Example

Modify this example to create your pandemic response plan.

Self-Service Resolution Workflow Use this template to document the process through which users will interact with the self-service portal to resolve their issue.
Incident Management Workflow Use this template to document the incident management process workflow and identify where opportunities for shift left exist in the process.
Patch Management Policy The patch management policy outlines standard application maintenance and patch management practices and responsibilities for identifying and mitigating any system...
Checklist for Securing Remote Workers Use this checklist to ensure that you are implementing all of the IT security best practices when you are working from home or away from the office.
End-User Offboarding Checklist Use this tool to help you centralize and track offboarding process by employee. Modify it with the information that is specific to your organization.
3i's of Engaging Management – Manager Guide Train managers on the 3i's of employee engagement - inform, interact, and involve - to reinforce engaging leadership behaviors.
COVID-19: Employee-Facing Frequently Asked Questions Template Use this template to address frequently asked questions employees may have during the COVID-19 pandemic.
Standard Internal Communications Plan Use this template to document the plan for communicating anything internally to target audiences.
IT Social Distancing Checklist Distribute this checklist to all staff members and have them self-evaluate on the COVID-19 considerations.
Pandemic Response Plan Example Modify this example to create your pandemic response plan.

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