Operations - Templates & Policies
Topics
Proposal to Transform Field Technical Services TemplateUse the template to build out your proposal to transform your field technical support services. |
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Service Desk Queue Structure TemplateThis template includes several examples of service desk queue structures, followed by space to build your own model of your optimal service desk queue structure and... |
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ITSM Ticket Data Analysis ReportUse this template to document the justification for addressing service desk improvement, the results of your analysis, and your next steps. |
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Meeting Type Decision FlowchartUse this decision tool to determine whether to schedule an onsite, virtual, or hybrid meeting. |
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Change Management Post-Implementation ChecklistThis checklist is designed to help you make quick progress on building a post-implementation checklist for your own change management practice. |
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Change Management Pre-Implementation ChecklistThis checklist is designed to help you make quick progress on building a pre-implementation checklist for your own change management practice. |
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Change Management Process LibraryThis template is designed to provide an example of pre-approved, normal, expedited, and emergency change workflows that make up the change management process. |
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Service Desk Staffing CalculatorUse this tool to help you estimate the number of resources required to support your demand over time. |
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Service Desk Staffing Stakeholder PresentationUse this template to document the justification for addressing service desk staffing, the results of your analysis, and your next steps. |
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Active Directory Process WorkflowsUse this template to structure your own Active Directory processes in the service desk for onboarding, offboarding, permission changes, and lateral transfers. |
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