Operations - Templates & Policies | Info-Tech Research Group

Use this template to document a DR test plan.

Use this template to document your service desk procedures for handling VIP or executive tickets.

Customize this template to communicate and market the VIP service to its stakeholders and users.

Use this template to outline your organization's DR testing program.

Use this template to determine what information is needed for vetting software requests coming into the organization.

Use this template to create a presentation and communications plan for launching the new service and service request catalog.

Use this library of workflows as a starting point for creating and fulfilling requests for applications and equipment in a service catalog.

Summarize cloud services risk, risk mitigation options, and incident response for senior leadership.

Use these examples to guide your efforts to create cloud incident response workflows.

Use this template to design or write your transactional (ticket) satisfaction survey.

Disaster Recovery Test Plan Template Use this template to document a DR test plan.
Service Desk VIP Procedures Template Use this template to document your service desk procedures for handling VIP or executive tickets.
VIP Support Service Communication Template Customize this template to communicate and market the VIP service to its stakeholders and users.
Disaster Recovery Testing Program Summary Use this template to outline your organization's DR testing program.
Nonstandard Request Assessment Use this template to determine what information is needed for vetting software requests coming into the organization.
Reduce Shadow IT with a Service Request Catalog Communications Template Use this template to create a presentation and communications plan for launching the new service and service request catalog.
Service Request Workflows Use this library of workflows as a starting point for creating and fulfilling requests for applications and equipment in a service catalog.
Cloud Services Resilience Summary Summarize cloud services risk, risk mitigation options, and incident response for senior leadership.
SaaS Incident Response Workflows Use these examples to guide your efforts to create cloud incident response workflows.
Transactional Service Desk Survey Template Use this template to design or write your transactional (ticket) satisfaction survey.

Operations - Templates & Policies