Operations - Templates & Policies
Topics
Active Directory Standard Operating ProcedureThe Active Directory Standard Operating Procedure ensures that you have a comprehensive document in place as a point of reference for maintaining your Active Directory. |
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IT Service Management Business Case TemplateUse this template to create a light business case to gain buy-in and define goals, milestones, and use cases. |
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IT Incident Management Runbook Blank TemplateIT incidents can be categorized into runbooks where a standardized response process is defined, eliminating inconsistency and ambiguity while increasing operational... |
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Incident Management Workflow LibraryDocument your procedures to identify control points and areas of opportunity. |
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Chatbot POC RACIUse this template to record the roles and responsibilities of your chatbot support team. |
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Chatbot Conversation Tree LibraryUse this template to record your chatbot conversation trees before implementing them. |
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DRP Review ChecklistReview the full DR plan annually to identify changes that weren’t captured via day-to-day change management. |
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DRP-BCP Review WorkflowReview your full DR and BC plans annually to identify changes that weren’t captured via day-to-day change management. |
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Customer Service Training for the Service Desk – Training DeckUse this training deck to deliver customer service training to your IT service desk team. |
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Customer Focus Competency WorksheetUse this worksheet in conjunction with the Customer Service Training for the Service Desk training deck. Review the definition and proficiency levels of the customer focus... |
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