Infrastructure & Operations

Google Cloud’s Acquisition Journey Provides Hints to GCP’s Strategy

As Google Cloud prepares to finalize its $2.4B acquisition of Looker, a data analytics company, a look back at recently announced acquisitions sheds light on GCP’s shift...

Document Your Cloud Strategy – Phase 3: Determine Guidelines for Cloud Technology

Read Phase 3 to learn how to establish when you will migrate versus adopt a new cloud service and how you will provision and monitor the environment.

Document Your Cloud Strategy – Phase 2: Establish Appropriate Governance for the Cloud

Phase 2 will help you mitigate risks associated with cloud by establishing proper governance.

Document Your Cloud Strategy – Phase 1: Empower Your Team to Use the Cloud

It's essential to have the right people making the right decisions to drive the success of the cloud strategy. This phase will help you create a cloud council, prepare your...

Document Your Cloud Strategy – Executive Brief

Read this Executive Brief to understand why you should document your cloud strategy and how you can get started.

Collaborating During COVID-19: A How-To

In this note, I outline some general best practices to maintain effective collaboration during the COVID-19 outbreak – from collaborating in the office to working remotely.

Pandemic Policy

This template provides a framework for a comprehensive policy in the case of a pandemic breakout within your region and the business continuity guidelines that can be set...

New Additions to Cisco’s Webex Contact Center Portfolio

In this fourth brief of four on Cisco’s January launch of upcoming collaboration solutions in 2020, I look at Cisco’s new additions for its Webex Contact Center portfolio.

Avaya Pairs AI Technology With Its CCaaS via Afiniti Partnership

Avaya has announced a new partnership with Afiniti: Avaya AI Routing with Afiniti AiRo. The partnership will bring AI technology to Avaya’s contact center as a service...

Avaya Enhances Capabilities for Avaya Spaces

Avaya has enhanced the capabilities of its cloud meeting and team collaboration app, Avaya Spaces.
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